I got a phone call last night from Virgin, because I am on the XL package I can upgrade to have more channels. For the next 3 months I can try out these channels for an extra £4.50 and if I dont like it, then it ends. So I asked, do I get sky sports with it? The reply was no, thats a different package. So I asked if I got the movie channels with it? Again a no, thats another package. So I asked what channels would I be getting? She reeled them off and among them were ESPN and channels like LFC TV.
I wasnt impressed. Now I will support Liverpool until the day I die but LFC TV is just not worth it. They cant even show their own live matches for christ sake, so I told her over the phone, thanks but no thanks.
The lousy b*stards have put the extra channels on anyway. I phoned them up today to tell them and apparently I asked for them ! After endless arguing against a brick wall I asked them to check the recording, at the beginning of the phone call last night she said this call was being recorded for training purposes, so I told them to refer to that recording. Once they have listened to it they will know for themself that I said NO !
But they cant, they dont have access to it as its for training purposes !
So in anger I told them simply, if I get any extra charges for sh!t I havent asked for, then I will skip paying the bill altogether. He argued if I dont pay the bill then my services will be suspended in which I replied GOOD !
They are absolutely bloody clueless when it comes to customer service. F*ck em, im getting everything chipped.