Anyway eventually I managed to get everything sorted after literally tens of hours on the phone with about 50 different BT departments, none of whom had a clue what the other departments were doing.
In June of this year (when my 12 month contract was up) I rang up to cancel the phone line and broadband cos I don't work from home much any more. Simple you would've thought, just cancel the whole service - dead easy. But no, after a week nothing had happened so I rang them to see what was up, only for them to say "oh we can't cancel it over the phone, you'll need to email such and such address". Already annoyed, I emailed that address to confirm I wanted to cancel everything, only for them to come back to me and say they needed corporate approval from Halifax Bank of Scotland Group to do it. Very Bizarre, seeing I don't even work for HBOS!? So I rang them back and got passed round 50 different departments again until somebody finally said "yes i'll cancel the phoneline and the broadband for you".
So there was stupid old me thinking that he would do that for me but no, this being BT it could never go that smoothly. Yesterday they took a direct debit out of my account for the broadband which was meant to have been cancelled from 13th July. So I rang them up and after getting passed around all my old friends in the 50 different departments I eventually get to speak to somebody who says they have no record of the cancellation request and that the reference number I had was not recognised
Then I had to ring a different number and after 1hour 37 minutes of the call (I timed it 
) I eventually got them to agree that the broadband service should be cancelled and backdated to 13th July so they can refund me the direct debit. Now I've lost most of this afternoon thanks to those c*nts. I am eagerly awaiting their written confirmation that everything's been cancelled but put it this way, I ain't holding my breath!Has anybody else here had any nightmares with them or is it just me who loathes them with every bone in my body?
The stupid thing is, I'd considered switching away from BT a number of times in the past but always had the impression that customer service at the other providers would be dodgy and well, you supposedly hear all these horror stories about people who switch (although I've yet to hear any). Anyway, in January I switched my residential line at home to another company and now have my broadband from them and I also chose them for my telephone and broadband service at my office and they have been EXCELLENT. ABSOLUTELY FAULTLESS. AND they're massively cheaper than BT!!
I'm not going to plug their name on here in case I get accused of advertising but if anybody else wants BT to disappear into the abyss then PM me and I'll give you the name of the company I'm now with who have given me a first class service
phew, rant over!
