Liverpool FC Forum

Don't use shirtmasters, they mess you around and are no help. Check out the emails back and forth, reading from the bottom up.

Paul



No
Sent from my BlackBerry® wireless device
From: Paul Dyer <paul_dyer@hotmail.co.uk>
Date: Sun, 29 Apr 2012 19:40:41 +0100
To: <query@shirtmasters.co.uk>
Subject: RE: ORDER 165 and 162

because i paid through paypal it takes the money from the account instantly. The refund takes 3 -5 working days. You have sent me an email explaining that you cancelled my order "to avoid disappointment". It seems to me that this simply created more disappointment. You say on your website the following,

Shipping & Returns
SHIPPING

We post all items worldwide - please see charges below for multiple purchases.
UK
First Class Recorded                        £3.85
FREE UPGRADE  to Special Delivery for orders over £46

So why did you not simply tell me this after my original email? I do not understand why you have cancelled my order. Is there anything you can do to help me here?

Paul Dyer
Subject: Re: ORDER 165 and 162
To: paul_dyer@hotmail.co.uk
From: query@shirtmasters.co.uk
Date: Sun, 29 Apr 2012 18:36:43 +0000

I cannot explain why you have £80 unavailable to you. We have issues full refunds and both occasions sent you an email explaining why.
Customer services are available via online live help or email.
Regards
Sent from my BlackBerry® wireless device
From: Paul Dyer <paul_dyer@hotmail.co.uk>
Date: Sun, 29 Apr 2012 19:31:49 +0100
To: <query@shirtmasters.co.uk>
Subject: ORDER 165 and 162

On top of all this you have now refunded me through paypal which means I have £80 unavailable to me and cannot re-purchase the shirt until 1/5/12. I don't understand why my original order was cancelled but accepted it. The second order being cancelled seems to be a huge over reaction to a simple request. I would like to speak over the telephone to a member of customer services. is this possible?

Paul Dyer

From: paul_dyer@hotmail.co.uk
To: query@shirtmasters.co.uk
Subject: RE: ORDER 165 and 162
Date: Sun, 29 Apr 2012 19:27:21 +0100

Why have you refunded me and cancelled my order? I was simply requesting that you send it recorded delivery. if this wasnt possible, a simple no would have been enough. I would have accepted that answer and proceeded with the order.


From: query@shirtmasters.co.uk
To: paul_dyer@hotmail.co.uk
Subject: Re: ORDER 165 and 162
Date: Sun, 29 Apr 2012 19:16:58 +0100

Hello
It is impossible for me to guarentee postal dates as i do not work for royal mail, therefore to avoid disappointment i have refunded you.

Beccie
www.shirtmasters.co.uk
Home of Retro & Vintage Football Shirts
----- Original Message -----
From: Paul Dyer
To: query@shirtmasters.co.uk
Sent: Sunday, April 29, 2012 4:52 PM
Subject: ORDER 165 and 162

Whom it may concern.

I used your website to purchase a shirt for my brother's 21st birthday only to be told the product was out of stock and was refunded. I then have had to pay for a more expensive version of the same shirt and am writing to request that due to the obvious delay in delivery date that you post the item recorded delivery and guarantee it by the 4th of May.

I hope to hear from you soon.

Faithfully

Paul Dyer

You joined this form to make that post? Spookie.

there is lots of sites that sell retro kits and pretty sure you can get them from the lfc store.they are remakes though and just arent the same.seen as the one your looking for is only a few years old the lfc store would be the best bet.
i have lots of kits dating back to when i was a kid as every year at christmas i was got the same thing without fail,the current kit and new boots regardless of whether i wanted it or not.well im much older now and the kits got replaced with a calendar and mug good old dad.
on the plus side when i get visits off my manure loving mates i put out a pot of tea and make them have it from the cups .

red till i die!! » Mon Apr 30, 2012 10:04 am wrote: my manure loving mates

 

kazza » Mon Apr 30, 2012 11:25 am wrote:

red till i die!! » Mon Apr 30, 2012 10:04 am wrote: my manure loving mates

 

they even buy the clubs branded aftershave.
its called slurry

red till i die!! » Mon Apr 30, 2012 11:50 am wrote:

kazza » Mon Apr 30, 2012 11:25 am wrote:

red till i die!! » Mon Apr 30, 2012 10:04 am wrote: my manure loving mates

 

they even buy the clubs branded aftershave.
its called slurry

Eau de Tw@tfacedmancb@stard  has a nice ring to it